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Loisirs

Loisirs

2018 Customer Experience Trends

Most executives talk about improving the customer experience—even of creating the quintessential customer experience—but too few walk the talk when it comes to developing and implementing strategies, policies, and training…
lejournaldux
3 octobre 2020
Loisirs

The myth of brainstorming

Iwould be remiss not to point out the troubles that Lehrer faced after that peak of visibility around the time the New Yorker article came out, but the research behind…
lejournaldux
3 octobre 2020